Eligible returns and exchanges
Both defective goods and qualifying non-defective goods may be returned, and exchanges are available. A change of mind, preference for another item, or ordering the wrong product can qualify under the non-defective process.
For a non-defective return, the item must remain new and unused with its original condition, packaging, labels, and supplied accessories preserved. Contact us no later than 30 days from delivery.
Damaged, incorrect, or incomplete orders
Contact us for goods that arrive damaged, defective, wrong, incomplete, or materially unlike the description. Provide the order number and purchase email together with an explanation and useful item or package photos or video.
Mail return process
The return method is mail. Use the free return label supplied inside the parcel; there is no restocking fee. Wait for authorization and directions before sending anything back.
Refunds and exchanges
An approved refund is sent back through the original form of payment within 10 business days. Replacement availability controls whether an exchange can be completed.
Starting an authorized return
Begin by contacting us; unapproved parcels must not be sent. An accepted request receives a free prepaid return label, eligible return freight is paid by us, and there is no restocking charge. The window is 30 days from delivery for eligible defect-related and non-defective returns, including changed preferences or mistaken selections, as well as exchanges when replacement inventory exists.
Non-defective exclusions can lawfully cover customized products, gift cards, final sale, and opened food, perishables, intimate goods, or hygiene-sensitive goods. Those limits do not restrict help for damage, defects, contamination, mis-shipment, missing components, or a material description mismatch. Submit the order number, checkout email, reason, and useful photos or video of the item and package. We process an approved refund to the original payment method within 10 business days, although the bank or payment provider may post it later. Ask to cancel before fulfillment or shipment; afterward, use this policy.
Email: lyrixonal@gmail.com
Mailing address: 143 E Kinney St, Newark, NJ, 07105, United States
Phone: (908) 687-2612